Frequently Asked Questions
⚠️ IMPORTANT INFORMATION DURING THE COVID-19 CRISIS ⚠️
You have undoubtedly seen it on the news, since that makes all the headlines, we are currently living in an exceptional and unprecedented world situation caused by the Coronavirus pandemic.
Please add 5 to 10 potential open days to receive your order.
If within 20 days you still have not received your package, please send a mail to firstname.lastname@example.org to track you package.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Our products are shipped within 2-3 business days after order is placed. Depending your localisation, the package will take more or less time to arrive to your home.
- EUROPE : 7 - 15 DAYS (once shipped)
- US : 10 - 20 DAYS (once shipped)
- AFRICA : 10 - 20+ DAYS (once shipped)
- OTHER : 5 - 25+ DAYS (once shipped)
I ONLY RECEIVED SOME OF MY ITEMS. WHERE’S THE REST OF MY ORDER?
If your order contains multiple items, it might have multiple shipments. This is to speed up shipping and delivery to you. We’ll send you an email confirming each additional shipment. Feel free to contact us at email@example.com and we can help you check your order’s status.
HOW DO I CANCEL MY ORDER?
You are only able to cancel your order if you package haven't been shipped yet. To do that, email us at firstname.lastname@example.org within 1 hour of placing your order so we can try canceling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process; unfortunately, we are unable to guarantee your cancellation request.
For more informations, check our Return and refund policy.
HOW CAN I REQUEST A REFUND?
We process refunds everyday! Depending on your bank, it may take 3-10 business days for the refund to post to your account. If you paid via PayPal, the refund will be issued to the same card/account associated with your PayPal account.